9bdb Privacy Policy — Your data is our responsibility

Under the 9bdb Privacy Policy, we only collect information that is necessary to provide our services. We do not collect any personal data beyond what is required. The following types of information may be collected:

Under the 9bdb Privacy Policy, we do not collect any sensitive information without your consent. Documents required for identity verification are submitted directly through secure channels and, once verification is complete, are stored securely or deleted as appropriate.

Under the 9bdb Privacy Policy, collected information is used solely for specific, defined purposes. No data is used for unauthorized purposes. The purposes for which we use your information are:

• Account management: Your information is used to create, verify, and secure your account.
• Service Delivery: Your information is needed to deliver uninterrupted gaming, betting, deposit, and withdrawal services.
• Identity Verification: Identity verification is carried out to ensure financial security and prevent fraud.
• Customer Support: Your contact information is used to resolve any issues or complaints you raise as quickly as possible.
• Security Assurance: Activity data is analyzed to detect suspicious behavior and prevent fraud.
• Legal compliance: Your data may be used where necessary to comply with applicable laws and regulations.
• Personalized Experience: Relevant offers and notifications are sent based on your preferences and activity.

The 9bdb Privacy Policy treats data protection as its highest priority. We use industry-best technology to safeguard your information. Our security measures are as follows:

• 256-bit SSL Encryption: All data transfers occur through encrypted channels, making it impossible for third parties to intercept or read.
• Secure Servers: Your information is stored in internationally certified secure data centers with 24/7 monitoring.
• Two-Factor Authentication: Two-factor authentication is used for all account access.
• Regular Security Audits: Platform security is regularly reviewed by independent third-party experts.
• Restricted Access: Only authorized personnel may access the minimum necessary data required for their role.

Retention Period: Your information is retained for as long as your account remains active. After account closure, certain data may be kept for a defined period due to legal obligations. Once that period expires, the data is securely deleted.

The core principle of the 9bdb Privacy Policy is not to share your information unnecessarily. However, limited data sharing may be required in certain cases to operate our services:

• Payment Processors: Necessary information is shared with mobile banking providers such as Mobile Banking, Nagad, Rocket, and others to process transactions. This information is used solely to complete the transaction.
• Identity Verification Service: As part of the KYC process, certain information may be shared with approved verification platforms.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement authority.
• Technology Service Providers: Aggregated data may be shared with trusted technology partners for hosting, analytics, or security services.

9bdb has strict data protection agreements in place with all third parties, who are required to uphold the same standards as our Privacy Policy.

The 9bdb website and app use cookies to enhance your experience. In line with our Privacy Policy, we only use cookies that are strictly necessary and we keep you informed about the purpose of each one.

• Essential cookies: These cookies are essential for maintaining login sessions, security verification, and the core functioning of the platform.
• Functional cookies: These cookies are used to remember your language preference, theme settings, and other personalized configurations.
• Analytical Cookies: Anonymized data is collected to improve platform performance and better understand user behavior.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.

Under the 9bdb Privacy Policy, you have full control over your data. We believe that data belongs to the user, not the company. Your rights are:

• Right of Access: You have the right to know what information we hold about you. Contact our support team and we will provide a full breakdown.
• Right to Rectification: If you believe any of your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: You may request deletion of your personal data under certain conditions. Some data may need to be retained for a specified period due to legal obligations.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain circumstances.
• Right to object: You may object to the use of your data for specific purposes.
• Right to Portability: You may request a copy of your data in a structured format.

To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 business days.

Under the 9bdb Privacy Policy and our general terms, collecting information from or providing services to anyone under the age of 18 is strictly prohibited. If we become aware that a minor has created an account, that account will be immediately closed and any collected data will be deleted.

• Age verification is mandatory at the time of registration.
• Additional proof of age may be requested in cases where there is reasonable doubt.
• If a parent finds an account registered in their child's name, please contact us immediately.

9bdb reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you through the following methods:

• A clear notice will be displayed on the platform.
• Notifications will be sent to your registered mobile number.
• Update notifications will be sent to your email address.
• The date of any changes will be clearly stated at the top of this page.

Continued use of the platform after any changes constitutes your acceptance of the updated Privacy Policy. We recommend revisiting this page from time to time.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. 9bdb's dedicated privacy team reviews every request with care.

• Email: [email protected]
• Live Chat: 24/7 live chat support is available on the platform.
• Response time: We typically respond within 24–48 hours.